Yancey's Fancy

Shipping & Returns Policy 

Thank you for choosing Yancey's Fancy! We take great care in crafting and delivering our artisan cheese products. This page outlines our shipping practices, order management policies, and what to do if something isn't right with your order.

Shipping Policy

Where We Ship

We ship to all 50 U.S. states, including Alaska and Hawaii. At this time, we do not offer international shipping.

Please note: We are unable to deliver to APO, FPO, or PO Box addresses.

Free Shipping

All orders of $75 or more qualify for free shipping — no code needed.

Shipping Methods & Delivery Times

Orders are shipped via UPS Ground or UPS 2nd Day Air and typically arrive within 1–3 business days after fulfillment.

Delivery times may vary by location and season.

Order Fulfillment Schedule

Orders are fulfilled every Monday and Tuesday.

Important: Orders placed after 4:00 PM EST on Tuesday will be fulfilled the following week to ensure the product arrives before the weekend.

Perishable Product Notice

Because our products are perishable, shipping during periods of extreme heat may be restricted to ensure product quality and freshness upon arrival.

Order Tracking

Once your order is picked up from our facility, you will receive an automated email containing your tracking number. If you have not received tracking information, please contact us at help@yanceysfancy.com.

Order Changes & Cancellations

Need to change or cancel an order? Please contact us at help@yanceysfancy.com as soon as possible, and we will do our best to accommodate your request.

Please note: Once an order is in transit, we are unable to reroute or cancel it.

Payment Information

Your credit card is pre-authorized when you place your order, but the actual charge occurs only when the order ships.

We accept the following payment methods:

  • Visa
  • Mastercard
  • Discover
  • American Express
  • Google Pay
  • Apple Pay
  • PayPal

Returns & Quality Assurance

We want you to love your artisan cheese! Because our products are perishable, we do not accept traditional returns. However, if there is an issue with your delivery, we are here to help.

Eligible Issues

  • Wrong item received
  • Product arrived damaged
  • Product spoilage or quality concerns 

How to Report an Issue

If you experience any of the above, please email us at help@yanceysfancy.com within 48 hours of receiving your order.

Please include:

  • A description of the issue
  • Photos of the affected product(s) and packaging

Our team will review your claim and work to rectify the situation promptly, which may include a replacement or refund at our discretion.

Late or Missing Deliveries

If your delivery is late or appears to be missing, please reach out to us at help@yanceysfancy.com and we will investigate the matter with our shipping carrier.

Contact Us

For any questions about shipping, returns, or your order, please don't hesitate to reach out:

Order & Shipping Support: help@yanceysfancy.com

General Inquiries: info@yanceysfancy.com